KPI Management & SLAs

Live System Telemetry

Executive operational benchmarks, contract SLA adherence, and capacity intelligence.

Target Met

15 KPIs

At Risk

2 KPIs

Failing SLA

3 KPIs

Overall SLA Health

75%

Fleet Utilization & Capacity

System-wide vehicle deployment efficiency, grounded vs. active ratios, and load yields.

Viewing 4 Metrics for Last 30 Days

Active Fleet Utilization

Target Baseline: 85%

Failing SLA

Percentage of registered commercial fleet actively serving or dispatched on assignments.

60%

+4.2% vs prev71% target index

Operational Readiness Rate

Target Baseline: 90%

Target Met

Ratio of fleet units cleared for passenger transport with zero safety restrictions.

100%

+1.5% vs prev100% target index

Average Daily Yield / Unit

Target Baseline: $350

At Risk

Average gross charter booking revenue generated per active vehicle in the fleet.

$0

+$35 vs target0% target index

Deadhead Mile Ratio

Target Baseline: < 12%

Target Met

Proportion of unpaid repositioning and transit miles relative to live passenger mileage.

9.4%

-1.8% vs prev (improved)62% target index

Hourly Dispatch Volume & Fleet Load Distribution

Peak demand curves versus scheduled target capacity across the network.

Actual Performance Target Baseline

06:00: 42 (Target: 50)

08:00: 88 (Target: 75)

10:00: 92 (Target: 80)

12:00: 65 (Target: 70)

14:00: 78 (Target: 75)

16:00: 94 (Target: 85)

18:00: 96 (Target: 85)

20:00: 70 (Target: 65)

22:00: 52 (Target: 50)

06:0008:0010:0012:0014:0016:0018:0020:0022:00

Active Vehicle Class Distribution

Categorical weighting and proportional contribution across active operations.

Executive SUV30% (3)

Executive Minibus30% (3)

Luxury Minivan30% (3)

Premium Sedan10% (1)

Aggregated from PostgreSQL Synchronized